Our Policies

MINIMUM ORDER:
$175.00 per shipment. You may combine any products that are available at the same time to reach this minimum, except balloons. Balloons carry a separate $60 minimum per shipment.

TERMS:
COD | Major Credit Cards | Net 30 days. If you would like to apply for Net 30 day terms please request a credit application. Allow 2-3 business days for approval.  Payment by credit Card or check is requested on customers’ first order.

CLAIMS:
Claims for defective merchandise must be made within 15 days of delivery. Claims for damaged or missing cartons must be made with the carrier.

CASE PACK PRICES:
Merchandise must be ordered in case pack multiples to receive case pack prices.

FINANCE CHARGES:
1.5% of past due balances will be charged for each month payments are late. $35 is charged for returned checks.

AVAILABILITY:
Order early to ensure that your favorite items are available when you want them shipped. Items are billed only when they are shipped.

BACK ORDERS:
Products that are temporarily out-of-stock will be backordered unless you direct us otherwise. Backorders may be cancelled if their value is less than $50.  We request that you re-order cancelled backordered products pursuant to availability dates. Please consult a Customer Service Representative for updated availability information.

UPC CODES:
All items inside this catalog have paper tags with scannable UPC codes.

RETURNS:
Returns of products are subject to restocking and refurbishing charges. Sorry, we cannot accept returns of seasonal merchandise or items with damaged tags (ones that have price stickers, are bent, etc.). Please call Customer Service for a Return Authorization (“RA”) Number for authorized returns.  RA numbers must be legibly displayed on the outside of returned parcels.  Freight charges are not reimbursed.

WARNING:
All designs, products identifiers, slogans, trademarks, service marks and catalogues are the intellectual property of FIRST & MAIN, INC. 2400 EAST MAIN STREET STE 103-359, SAINT CHARLES, IL 60174. “PHONE 630-587-1000; FAX 630-587-1001”. All rights reserved under Bern and Pan-American Copyright Conventions. First & Main, Inc. will take action against infringement and unauthorized use of its intellectual property. We request that persons having information concerning unauthorized use of our products contact us.

RESERVATION POLICY:
Products are reserved for our customers from incoming stock based on requested ship dates. It may not be possible to move up a previously requested ship date if the order is for  products that have been reserved by customers requesting an earlier ship date.